What happens when I order?
To assist you in making the decision to order your canvas print - we've put together a quick check-list of our ordering process.
1. Customer sends us their image
We can accept images through the following methods:
- Electronically - email, disk, cd or ftp
- Physically - slide, negative or existing photograph.
- Online Order system - Please note that the following steps do not apply if you use our online order system (instead you are able to view proofs/track your order within the system)
Check out our contact us page for the best contact methods.
2. Customer provides advice on editing requirements
As part of our customer-service policy we can assist you with any of your image editing requirements (usually at no charge)
When you send us your order, let us know if you would like any changes made to your images - cropping, editing, conversion to B&W, clean-up of scratches, colour balancing etc.
We will send you electronic proofs within 24 hours of the work being completed. We ask that you confirm that you are happy with any changes. We are happy to provide as many revisions as you require until you are completely satisfied.
3. BrilliantPrints sends you a variety of border options
We can send you a range of electronic proofs that show you the different border options that you can choose for your print - including:
- Showing how much of your image will wrap around the edge of the frame (if you've chosen the gallery wrap option)
- A range of possible border colours for your canvas print (if you've chosen the border wrap option)
Our canvas wrap page shows you examples of each of these options.
4. Final Confirmation of Order
We will always ask you to sign off on any changes made during the editing stage. This allows us to make sure you are completely happy with the image you have printed on canvas.
5. Creation of the Canvas
In-house staff at BrilliantPrints print, frame, staple and finish your canvas-print. Generally this takes around 3 days (find out more about our turn-around times).
6. Shipping
Once we've shipped the canvas from our factory - we will send you an email advising you of its departure date. We will also send you an invoice. No payment is required until you have received your canvas and are completely happy (This is all part of the "Incredible BrilliantPrints canvas printing guarantee")
7. Payment and feedback
Once you have paid your account, we will email you a payment confirmation and ask you to complete a 30 second feedback form, letting us know how we can improve our product and service.
More questions?
Check out our frequently asked questions, or contact us.