- Why are your black and white prints superior to just about every other print on the market?open/close
BrilliantPrints uses a dedicated Black and White printer. Instead of mixing black ink with coloured ink to generate grey tones, our printer has 6 channels of black ink of varying densities. This results in a print that is perfectly neutral and shows absolutely no colour cast.
Many printers claim that they can product neutral B&W prints using the latest Epson K3 inkset. In fact, this inkset has only 3 shades of black ink, and still uses coloured ink to generate black and white prints. The result is a print that is not completely neutral.
- Does the incredible BrilliantPrints guarantee extend to my clients?open/close
Yes. Unless we are 100% confident that our product is the best on the market, then how can we expect you to promote it to your clients with confidence.
We will supply you with prints without requiring payment until you have given your prints to the client and they are 100% happy with the result. Our guarantee applies even in the following circumstances
- Your customer changes their mind and no longer wants the prints
- Your customer is not completely satisfied with their prints
- You are not completely satisfied with the prints
- You accidentally send us the wrong file
- You accidentally order the incorrect size
- The colour of the print is not what you expected
- The print is damaged in transit
In all of these cases, we will happily reprint to your satisfaction, or you can simply return the print to us and you will not be charged. We want you to be able to promote our product to your clients with complete confidence that unless they are completely happy you are not left bearing the cost. We know that happy clients generate increased business. If your business grows, then so does ours.
- Do you supply other professional photographers in Australia?open/close
Yes, we supply a very large number of landscape, portrait, wedding and commercial photographers, both in Australia and overseas. Many of these are well respected photographers who demand the best quality in the products that they sell. Our goal is to build long term, mutually beneficial relationships with photographers who genuinely support our product.
- Can I have my signature, logo, edition number, text on the canvas?open/close
Yes, we are happy to print just about anything you want on the print. We can place this on the front of the print or along the edge of the frame. It can be as discreet or prominent as you want.
Even better, you do not need to add this to each print you send us. We simply keep it on file, and place it on each of your prints prior to printing.
- How can I be sure that my colours will be correct?open/close
We use custom made print profiles, and regularly calibrate our monitors to international standards. Our in-house print staff are professionally trained photographers, meaning that they understand colour as well as you do.
The combination of ink, coating and canvas we use allows us to create incredibly rich colours that are unmatched by almost all of our competitors.
If you are still concerned, then you are welcome to send us a printed 6”x4” for colour matching purposes. Even better, you are covered by the Incredible BrilliantPrints Guarantee, meaning that unless you are completely satisfied with the print then you can return it to us and you will not be charged.
- Can I obtain a copy of our colour profiles?open/close
Yes, if you are familiar with using colour profiles, please contact us and we will email our profiles to you.
- What colour space do you use?open/close
All of our images are prepared in the AdobeRGB(1998) colour space. Images supplied in RGB are converted to CMYK prior to printing.
- I currently use a lab to print my photos and my computers are all set up to meet their requirements. open/close
BrilliantPrints supplies a large number of clients who currently use other Labs to process their traditionally images. These clients have chosen BrilliantPrints to create their canvases because we offer a superior quality product at a lower price than the large labs. This is because we have specialized in canvas printing.
There is absolutely no need for you to change any of your settings when sending your images to BrilliantPrints. Simply let us know which lab you use and we will ensure that the colour of your print is perfect.
- How can I be sure that my images will not be used elsewhere?open/close
BrilliantPrints supplies a large number of limited edition photographers who sell our prints for several thousand dollars each. Consequently, we have a very strict policy on the storage and use of customers images.
We guarantee that we will not reproduce, sell, or otherwise distribute any of your images without your express permission. Under Australian Copyright law, you automatically retain copyright in all of your images.
Our retail clients often request that we scan and print their wedding photos / portraits. In the event that these were taken by a professional photographer and that copyright is held by the photographer then we simply will not print them. We appreciate that your income is reliant on a skill that you have developed (photography) and that this is your livelihood.